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Articles

  • Configuring Hotkeys

    Overview Hotkeys are shortcuts that can be used to quickly launch common Sococo functions such as toggling the microphone, moving your avatar to the home room, changing your status to busy or find peo...

  • Viewing and Zooming Screen Shares in Full Screen Mode

    Overview If you are tired of squinting when trying to read screen shares, there is a great solution: A full-screen mode that allows you to keep your eyes on your teammates in the video bar while also ...

  • People View in Slack-Integrated Spaces

    Overview To use Sococo's People View in Slack-integrated workspaces effectively, you should be familiar with the following features covered by this article: What the Slack hashtag tells you. Finding S...

  • Using Sococo on Laptop, Desktop, or Mobile Devices

    Overview The Sococo app can be used on your laptops and desktop devices. Laptop and Desktop devices can use the Google Chrome app or appropriate Sococo desktop app. Sococo is not supported on mobile d...

  • Report a Problem

    Overview All Sococo users should take advantage of the built-in reporting feature to report issues directly from the application. The feature provides valuable information on the ticket, and you can f...

  • Etiquette in Sococo

    Overview This article will provide some basic information about working in Sococo.   Information Etiquette in Sococo is a quick read to help your team envision what working on Sococo will be like. It ...

  • Updating Billing Details and Troubleshooting Billing issues

    Overview This article describes the steps to update your payment card details to set up automatic monthly or annual billing. In case you have issues with updating your billing information, there are s...

  • Removing Slack Integration for a User

    Overview Users can disconnect their Slack integration if they do not want to have a Slack account connected to their Sococo account. After removing the Slack integration, the user will not be able to ...

  • Updating Sococo Desktop App

    Overview The Sococo Desktop App has disabled automatic updates. To have the latest version, you must manually update the application. When there is a new version, you will see a notification on the ap...

  • Configuring Sococo SAML/SSO

    Overview Sococo users can configure Single Sign-on (SSO) for their Sococo application using Security Assertion Markup Language (SAML). It allows users to have a custom URL, and use their company email...