Screenshare Not Being Updated for Viewers

Overview

When sharing your screen with other members of your team, you can choose to either share your entire screen or only a certain application window. There is a known issue when selecting the Application Window option, where your actions within specific programs are not visible to the viewers. This article provides a workaround for this issue. 

This could happen with the following programs:  

• PowerPoint: Viewers do not see when you advance to the next slide.
• Excel: Viewers do not see your movement within the sheet and to other sheets.
• Word: Viewers do not see your movement through the document. 

Solution

1. Click on the Share Screen button in Sococo.
2. Select Your Entire Screen. If you have multiple monitors, choose the desired screen.
3. Maximize the program or document that you are sharing.
   This way, you are sharing your entire screen and not the application that is causing the issue.
   
   
   
   

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