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Articles

  • Disconnecting Zoom From Your Sococo User

    Overview Users can disconnect Zoom accounts if they no longer want to use the Zoom integration. Disconnecting your Zoom is necessary if you will be replacing the current Zoom account with another one....

  • Network Configuration for Sococo Usage

    Overview There are certain network configurations requirements to be met to be able to use Sococo. This is especially important if a customer is behind a company firewall with high restrictions on net...

  • Ending Zoom Meetings

    Overview There are several different ways to end a meeting in Sococo. Users can leave (exit) the meeting and also end the meeting for everyone and disconnect the meeting from the Sococo room. Diagnosi...

  • Clearing Sococo Cache

    Overview Browsers and apps store downloaded information in a local cache on your computer for quicker loading and displaying of images, cookies (if allowed), and other web content. In some cases, the ...

  • Connecting Zoom to Your Sococo User

    Overview To use Zoom integration, users must connect the Sococo account with a Zoom account. Integrating a web conference app to your Sococo Space makes it more convenient for Space members to have me...

  • Obtaining Your Console Logs

    Overview Whenever there are issues with Sococo application, Support and the Engineering team need the information to troubleshoot it. If a report a problem feature is not used to create a ticket with ...

  • Turning the Microphone On or Off

    Overview To communicate with other members in your Sococo room using the Sococo meeting, you need to turn on your microphone first. And when you are done with the meeting, the microphone needs to be t...

  • Ending Webex Meetings

    Overview There are several different ways to end a meeting in Sococo. Users can leave (exit) the meeting and also end the meeting for everyone and disconnect the meeting from the Sococo room. Diagnosi...

  • Screenshare Not Being Updated for Viewers

    Overview When sharing your screen with other members of your team, you can choose to either share your entire screen or only a certain application window. There is a known issue when selecting the App...

  • Starting a Room Chat

    Overview Sococo room chat feature allows all users who are in the same room to chat with each other. It is a one-to-many chat, and all users present in the room will see the messages. Room chat can be...