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Articles

How to manage users and user access

  • Avatars Showing Incorrect Availability Status

    Overview Sococo maps and menus can show inconsistent statuses for avatars. Either one status can be seen in the People pane on the left sidebar, and another status on the avatar on the map, or an avat...

  • Exporting a List of Users

    Overview Space administrators and moderators may need to have a list of users that currently have access to a specific space. While Sococo does not currently have an export feature, it is possible to ...

  • Getting List of Event Attendees

    Overview This article provides information about the process of getting a list of users and guests that attended an event hosted in Sococo.  Prerequisites To request this information, the user must ha...

  • Invite Has Already Been Claimed Error

    Overview This article provides information about the Invite Has Already Been Claimed message displayed when trying to accept invites to join a space in Sococo. Information By default, all space member...

  • Managing Space Members When SAML/SSO is Enabled

    Overview If you have configured Single Sign On (SSO) for your organization, there is no need to send invitations for users to join a space. As soon as someone from your organization logs in, a new Soc...

  • Admin Rights Not Being Applied

    Overview Once the administrator of an organization grants the administrator role to another user, the changes are immediately saved in Sococo. The new administrator may need to log in again for the ch...