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Media (audio, video, screen) related issues and features

  • Removed Feature: Dial-Out

    Overview The Dial-Out was a feature in Sococo that allowed users to bring teammates, guests, conference bridges, and more into your Sococo office using a phone call. Description This feature was remov...

  • Video, Audio, and Share Screen issues in Sococo for macOS Users

    Overview Users on macOS might have issues with video, audio, and screen sharing if they did not allow the Sococo application to use the camera, microphone, and screen recording. The issue with users n...

  • Joining External Meetings

    Overview Holding external meetings in your workplace allows you and your team to work synchronously in your online office across a variety of platforms. External meetings are video meetings/conference...

  • Sharing Your Screen

    Overview To communicate with other members in your room during Sococo meetings, you can use the screen sharing feature to share your screen with other members. Below you can find how you can share you...

  • Sococo Microphone Requirements

    Overview Echo can be very distracting for everyone in a meeting and this is why microphones and headsets are a must if you will be working in a Sococo virtual office. The way you sound during these So...

  • Eliminating Echo and Feedback During Meetings

    Overview Echo and Feedback are some of the side effects of audio usage and settings. It occurs when the microphone picks up the sound from the speakers, so it is reproduced back to the audience. Solut...

  • Refreshing Your Sococo Client Media

    Overview   Occasionally, your Sococo client software may lose connection to the Sococo media server. This causes media issues such as people not hearing or seeing you (or vice versa), even some basic ...

  • Audio Issues Troubleshooting

    Overview Configuring your microphone and speakers (headsets) properly is essential in collaborating through the Sococo app. Not having audio configured can cause you not to hear others or others not h...

  • Turning Your Video On or Off

    Overview To communicate with other members in your Sococo room using the Sococo meeting, you can turn on your webcam to enable video. And when you are done with the meeting, the webcam needs to be tur...

  • Configuring Audio and Video Settings

    Overview Users can set a default microphone, speaker and camera to be used by the Sococo app. Sococo defaults to using whatever device you have already set as your system's audio/video device. In most...