Overview

Sococo has a known issue with re-establishing media connections when switching networks. Enabling a VPN or selecting a different network while your microphone, camera, or screen share are enabled will interrupt the media connections. This issue is due to a limitation with Amazon Chime, our third-party media provider. This article provides a workaround.

Note: It is recommended to switch networks or enable VPN before starting a Sococo meeting.

Solution

Step 1. Force Reload the Application

Refresh your app overriding the locally cached version to re-establish all connections and reload the content. For both the web app and the desktop app:

• For Windows: press Ctrl+ Shift + R
• For Mac: press Cmd+ Shift + R 

Step 2. Toggle Media On

After the Sococo application has been reloaded, enable your microphone, camera, and/or screen share. Sococo will establish new media connections under the new network.

If the issue persists, go to the next step.

Step 3. Move to Another Room

Move to another room available in your office space. Ask the members that were in the previous room with you to join you and enable your microphone, camera, and/or screen share as needed. 

Note: It is possible to enable media in the original room after switching networks after a couple of minutes. However, if waiting this long is not an option, changing rooms will allow you to continue your meeting.