Media (audio, video, screen) related issues and features
Overview In the Sococo application, media connection issues may cause several problems. Here are some examples: UI (User Interface) glitches Buttons (home, change space, change status, media settings,...
Overview When you are using audio in Sococo, you can mute or reduce volume for other applications by changing settings in Sococo. However, this is not a Sococo feature, but an option related to the ...
Overview To be able to use the microphone and camera in the browser, you will need to grant permissions on your browser. There may be instances where your browser might not present you the notificatio...
Overview If your screen share is not working - you are seeing errors when trying to screen share, seeing multiple screens when sharing a screen, cannot see shared screens from other users, or you are ...
Overview Administrators can generate a report on current Media Minutes Usage to track the usage before it reaches the Media usage limit. Your media will be blocked when you reach your monthly media l...
Overview Administrators can buy additional media minutes before or after the Organization reaches the Media usage limit. To purchase more minutes, administrators can make changes in the Billing sectio...
Overview Users can communicate with other Sococo members using a Sococo Meeting. This is an embedded feature that uses Amazon Chime and allows video, audio, and screen share communication between user...
Overview While Bluetooth headphones are not specifically recommended by Sococo, they are widely used for Sococo Meetings. There is a known issue when joining a meeting after the headphone's Bluetooth ...
Overview Sococo can have issues with media sessions not terminating correctly after leaving a room using the Home button. This issue allowed audio to be transmitted even when the microphone is shown a...
Overview When starting a meeting, Sococo does a quick check to determine whether there are media devices available. The error Camera access permissions not granted will be displayed if Sococo is not a...