Overview

Users can get stuck on an empty window to choose a space to enter when they log in, with a note "Where to, boss?" and no spaces on the list. If members are not connected to any space, an empty window appears when logging into Sococo.

Diagnosis

This issue occurs in the following situations:

• When a user is invited to a new space, but they log in instead of accepting the invite
• When a user is removed from all spaces
• When all spaces that a user is a member of are deleted

Solution

If you already received an invitation to join a space, please follow the steps to join the space as explained in the article Accepting Email Invites to Join Sococo.

If you do not have an invite email, please reach out to your colleagues and ask someone to invite you to space again. It is possible that someone accidentally removed you from space, admin deleted the space, or they all moved to a different space and forgot to invite you.

Testing

Once you accept the invite to space, you will be able to log in and enter the space. If you are having issues accepting the invite or you are unable to enter space even after you went through all the steps, please follow up on a ticket with Support explaining in detail the issue you are having and all the steps you tried.

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