Overview

Sococo has a great support team that is always ready to help you with issues you encounter while using the application. While support is provided in English, Google translate is used to assist our global customers as best as we can. This article provides the different channels you can contact Sococo Support.

Information

The following are the different ways that you can contact support when you can't find a suitable solution to your problem in our Knowledge Base.

• Via chat in the Sococo application. If there are no agents available to chat, you will be able to send an email instead. 
  
• Via the Support Portal:
  • While in the Support Portal, you can use the chat to find relevant self-help articles. If none of the suggestions made apply to your particular situation, you can click on the Get in touch option to communicate with a support agent. 
    
  • You can also submit a ticket/request describing the issue you are facing. 
• Via email:
  • Send an email tosupport@sococo.comdescribing the issue you are experiencing. In your message, include details like the Sococo version you are using and whether you are using the web app or the desktop app.